FAQs

Below you will see a few of the frequency asked questions on our contact form. Please check the questions carefully, your inquiry might be already answered. If you do not find an answer on your inquiry, please use the contact form on the bottom.

Questions about your order:

When will you ship my order?

Where do I find details about my order?

How can I track my parcel after you shipped it?

Return and gurantee:

How can I return one item?

What are the terms for returning an item?

How do you refund the returned item?

Questings about shipping:

Is a different delivery address possible?

Do you send my parcel in neutral boxes?

Payment methods:

Can I pay by credit card or bank wire?

More questions:

I have forgotten my password

Tax free deliveries:

I live outside the European Union, do I have to pay the German sales tax?

We will update this page frequently with latest questions. So please always check this information page.

If you did not find the right answer on your inquiry, please use the contact form. If you are already a customer in our store, please login first and select the contact form after that.